Rental terms and cancellation
Booking and payment
An enquiry is not a booking. A booking is confirmed only once we have received the deposit and sent you a written confirmation with a booking number.
If you complete the booking through the Rentlio Booking Engine, Rentlio’s terms also apply at that step. What goes to Rentlio is set out in our Privacy policy.
- Deposit: 30 % of the total at the time of booking
- Balance: 70 % no later than 30 days before arrival
- Bookings made within 30 days of arrival: the full amount straight away
- Payment methods: [[depends on the payment system chosen]]
- All prices are in euros and include VAT.
Cancellation and changes
| Cancellation | Refund |
|---|---|
| 30 days or more before arrival | The 70 % already paid is refunded; the 30 % deposit is non-refundable |
| Fewer than 30 days before arrival | No refund of the amount paid |
| No-show without notice | No refund of the amount paid |
Changing dates: get in touch and we will try to find another free slot. If there is none, the cancellation rules in the table apply.
We recommend travel cancellation insurance. We do not cover cancellations due to illness, a cancelled flight or work commitments.
Liability for damage
No security deposit is charged.
The guest is liable for damage caused by them or by people they bring with them. Please report faults and damage as soon as you notice them.
Tourist tax
The tourist tax is included in the price and is not charged separately.
We register guests through eVisitor, as the law requires. We need an identity document from every guest on arrival.
Arrival and departure
- Check-in: from 15:00
- Check-out: by 10:00
- Earlier arrival or later departure: by arrangement, depending on bookings
House rules
- The number of guests must not exceed the number stated in the booking
- Smoking: not permitted indoors; outdoors it is, using an ashtray
- Pets: allowed, at no extra charge
- Parties, celebrations and larger gatherings are not permitted
- Quiet hours from 22:00 to 08:00
- The pool is used at your own risk; children only under adult supervision
- The sauna is used at your own risk
Complaints
Complaints should be sent in writing to info@novasgroup.hr. We respond within 15 days, as required by Croatian consumer protection law.